Comments on: Slow Support at UFile http://www.canadiancapitalist.com/slow-support-at-ufile/ Helping you invest and prosper Sat, 11 Feb 2012 19:27:54 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Stan http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-509030 Stan Mon, 02 May 2011 15:51:56 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-509030 Add me to the list of people experiencing extremely slow response times with UFile. Simple questions go unanswered for days... Unfortunately, I cannot wait any longer as the tax deadline is today and I will have to give my business to someone else. Sorry UFile, you lose. Add me to the list of people experiencing extremely slow response times with UFile. Simple questions go unanswered for days… Unfortunately, I cannot wait any longer as the tax deadline is today and I will have to give my business to someone else. Sorry UFile, you lose.

]]> By: Joanne http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-477276 Joanne Tue, 12 Apr 2011 18:41:41 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-477276 Graza, UFile does not have a single unanswered request from last Thursday. One of two things has happened to yours: a) you did not reply to the automatic response sent to you by our team or b) your response has gone into your junk email and you did not see it. UFile takes customer service very seriously. Our team of fully-trained and experienced support representatives is located in Canada. Your speculation on the support you would receive from our UFile Plus team is unfounded and unfair. Despite that, I would be pleased to look into the whereabouts of your request and to get you a prompt response if you email me directly at joanneatufile@gmail.com. Graza,

UFile does not have a single unanswered request from last Thursday. One of two things has happened to yours: a) you did not reply to the automatic response sent to you by our team or b) your response has gone into your junk email and you did not see it.

UFile takes customer service very seriously. Our team of fully-trained and experienced support representatives is located in Canada. Your speculation on the support you would receive from our UFile Plus team is unfounded and unfair.

Despite that, I would be pleased to look into the whereabouts of your request and to get you a prompt response if you email me directly at joanneatufile@gmail.com.

]]> By: Graza http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-477269 Graza Tue, 12 Apr 2011 18:16:24 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-477269 I am trying to complete a return in time but the UFile email support is excessively slow and their instructions are often so vague that one has to repeat the process and wait days more for effective guidance! This has been the most frustrating experience. Email support should be within the hour during business days and within the next business day if outside of business hours. I have now waited since Thursday for a reply and it is now Tuesday afternoon. Any company that treats its customers so badly has a poor attitude toward customer service and I, for one, will not buy UFile anymore. Even if I bought their package which includes phone call backs I am sure that such poor customer service would effect the quality of advice I receive on the phone too. I fully expect that their call centre will be manned by people with accents too thick for me to understand, for instance, as this would reflect the same overly penny-pinching policy which leaves their email centre so poorly manned. I am trying to complete a return in time but the UFile email support is excessively slow and their instructions are often so vague that one has to repeat the process and wait days more for effective guidance! This has been the most frustrating experience. Email support should be within the hour during business days and within the next business day if outside of business hours. I have now waited since Thursday for a reply and it is now Tuesday afternoon. Any company that treats its customers so badly has a poor attitude toward customer service and I, for one, will not buy UFile anymore. Even if I bought their package which includes phone call backs I am sure that such poor customer service would effect the quality of advice I receive on the phone too. I fully expect that their call centre will be manned by people with accents too thick for me to understand, for instance, as this would reflect the same overly penny-pinching policy which leaves their email centre so poorly manned.

]]> By: Stevo http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-459559 Stevo Mon, 28 Mar 2011 14:34:51 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-459559 March 22 2011 emailed Ufile a simple question about where to input capital loss carry forward amounts. Still wating on March 28th for repsonse. March 22 2011 emailed Ufile a simple question about where to input capital loss carry forward amounts. Still wating on March 28th for repsonse.

]]> By: Suzanne http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-455378 Suzanne Wed, 23 Mar 2011 12:26:05 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-455378 yes, customer support is indeed slow. There is a problem in the 2010 software regarding calculations for tuition and education on Schedule 11. Line item 7 requires population of taxable income amount from line 260 of the tax return. The software does not populate this amount but some random number. Day 3 and counting waiting for reply from customer support. Very frustrating. yes, customer support is indeed slow. There is a problem in the 2010 software regarding calculations for tuition and education on Schedule 11. Line item 7 requires population of taxable income amount from line 260 of the tax return. The software does not populate this amount but some random number. Day 3 and counting waiting for reply from customer support. Very frustrating.

]]> By: Lawaii http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-448565 Lawaii Wed, 16 Mar 2011 15:53:56 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-448565 I have the same issue with UFile this year. This is the first time I found a bug in at least 4 years of using it, and emailed them for help. It has been 4 days and still get no response. It really suck when one can only find the problem after you paid. Just downloaded StudioTax, wish me luck! I have the same issue with UFile this year. This is the first time I found a bug in at least 4 years of using it, and emailed them for help. It has been 4 days and still get no response.
It really suck when one can only find the problem after you paid. Just downloaded StudioTax, wish me luck!

]]> By: Wilf http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-443897 Wilf Fri, 11 Mar 2011 11:34:22 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-443897 I've used Ufile for years without a problem. This year there's a problem and I've waited nearly a week for an answer. Here goes a loyal customer to a competitor. I’ve used Ufile for years without a problem. This year there’s a problem and I’ve waited nearly a week for an answer. Here goes a loyal customer to a competitor.

]]> By: Sheldon http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-392020 Sheldon Sat, 22 Jan 2011 17:42:32 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-392020 Ufile support is still very slow. I am still trying to get an issue resolved. Every time I send off an email, I have to wait for a day for a response that clearly shows that they haven't taken the time to read through my question clearly. Very frustrating. Any suggestions for an online filing tool with great support? Ufile support is still very slow. I am still trying to get an issue resolved. Every time I send off an email, I have to wait for a day for a response that clearly shows that they haven’t taken the time to read through my question clearly. Very frustrating. Any suggestions for an online filing tool with great support?

]]> By: fr http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-236368 fr Tue, 27 Jul 2010 20:37:26 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-236368 QuickTax product support sucks, they out source to India and you can't even get a live Indian person, just an email referring you to their website. QuickTax SUCKS buy H&R Block QuickTax product support sucks, they out source to India and you can’t even get a live Indian person, just an email referring you to their website. QuickTax SUCKS buy H&R Block

]]> By: Nick http://www.canadiancapitalist.com/slow-support-at-ufile/#comment-229911 Nick Sat, 03 Jul 2010 04:02:54 +0000 http://www.canadiancapitalist.com/2008/03/24/slow-support-at-ufile#comment-229911 I have tried to save a .u08 file from my 2008 tax on ufile but all I get is the .tax file. How do I get the .u08 file? I have tried to save a .u08 file from my 2008 tax on ufile but all I get is the .tax file. How do I get the .u08 file?

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