Comments on: Quick Review: QuickTax Standard for Tax Year 2005

By: robyn

robyn — Thu, 25 Mar 2010 19:19:09 +0000

Myron, I feel your pain.

This is the first time I’ve used QuickTax (I used the online version), and so far, the website has been fine, but overall I have had a terrible experience. When working on two returns together (as in the case of spouses), the website does not allow one to upgrade to business for one and not the other. Yet, it does not make this clear until it is time to print and file, at which point I had put quite a bit of time and effort into doing our taxes. When I phoned the call centre, the woman was utterly unhelpful. I eventually managed to speak with a supervisor about the situation, and he advised me to pay for two business returns, then to phone back and he would refund me the difference. I was skeptical, but he was persuasive, so I did it. Of course, when I phoned back, he was “out of the office” and no one else could provide the refund. At this point I feel angry, cheated, lied to, and conned. QuickTax had the potential to gain a customer for life (based on using the software, I liked it), but instead they’ve chosen to lose one. I wonder how many people they con into paying the extra money – it must add up for them to be worth losing customers over.

By: Conrad Hof

Conrad Hof — Thu, 20 Mar 2008 12:47:39 +0000

I made a cash purchase of Quicktax 2007, having read that Taxwiz [which I had used for the poast number of years] was no longer being offered.

I have registered my strong objection to INTUIT’s collection of personal information in order to install the program and have also expressed my displeasure with the built in “buy these other products” pop-ups as one completes the “interview process”.

I strongly recomend to anyone who: a) values their privacy and; b) who feels that a purchased product should not be laced with advertising; avoid QuickTax 2007!

By: myron

myron — Tue, 13 Feb 2007 16:22:32 +0000

I regret my purchase of Intuit Quicktaxweb. It turns out that it does not support any of the T1 schedules. When I called their support line which directs me to a call center in India, the woman on the other end provided absolutely no help at all as she knew nothing about what I was talking about. After wasting 20 minutes of my time, all I got was a confirmation that quicktaxweb does not provide T1 schedules 3 which I already knew. When I demanded a refund or credit to apply towards the purchase of quicktax for windows which supports T1 schedule 3, all I got from them was “we’ll get back to you as soon as possible.”

To hell with Intuit. They have perpetually lost me as a customer for their shameful product and service.

I am going with Ufile which claims that it supports T1 schedule 3.

By: Grayson

Grayson — Wed, 29 Mar 2006 23:45:09 +0000

QuickTaxWeb is a great product. If you use this link you can use it for 25% off the original price.

http://www.quicktaxweb.ca/intuitemployee

By: Wendell Nichols

Wendell Nichols — Thu, 23 Mar 2006 15:53:32 +0000

I installed quick tax on a win2k machine (one of my home machines) and the activation failed once or twice before it worked. No big deal. Now I’m going to visit my son at university and I want to do his taxes while I’m there.
I tried to install quicktax on my notebook (it says I can install on two computers) but the activation fails! It tells me that I can “fill in and fax a form and they will get back to me in 3 buisness days”! Unacceptable. I will be back in three days. It was nice to read this article because I didn’t know about taxwiz. I will try it next year because I’ve had it with quicktax registration. This is the second year I’ve been screwed out of legitimate useage of their product.
wcn

By: Joe

Joe — Sun, 12 Mar 2006 21:04:49 +0000

I was reading this review and noted this product was not noted. Free to download, print and NetFile.

http://www.studiotax.com/en/home.htm

By: Louise

Louise — Mon, 27 Feb 2006 17:58:16 +0000

I am also ready to change software packages this year. I have been a loyal QuickTax user for over 6 years, and have reordered this years version. During my customer service call to check on the status of the order, I asked the simple question, “How much for the additional 20 returns this year?” Thinking it as similar to previous years. My shock $10.00 a return with no group pricing, ie 20 returns $200.00. Needless to say I was shocked…. Asking for other options, I was advised to by the 100 return package for $249.00. I need 24 returns to do my families taxes, not 100. I guess I will give Tax Freeway a try. Can you import the personal info from QuickTax?

By: Canadian Capitalist

Canadian Capitalist — Sat, 25 Feb 2006 23:48:47 +0000

Tom: I am going to download Tax Freeway and give it a whirl, though I’ve already purchased QuickTax. Thank you for your feedback.

By: Canadian Capitalist

Canadian Capitalist — Sat, 25 Feb 2006 23:47:53 +0000

dhphelp: I don’t like any tax application where the returns are stored on some remote server and not on my PC. It is probably secure but I am not willing to take the risk.

On the security topic, I wonder why none of the tax applications have a “lockdown” mode, so that when taxes are done, the file is password encrypted.

By: Tom Weir

Tom Weir — Sat, 25 Feb 2006 22:49:58 +0000

Thanks for the pointer to Tax Freeway. I just downloaded it, and am fairly impressed by two things:
1) You can download & install the application without paying for it. This allows you to try it out, and decide if it meets your needs.
2) The .X05 file it saves is XML-based: you don’t have to worry about your tax info being stored in an opaque format.

Given that my family’s tax needs are fairly straight-forward, I think we’ll purchase this app. From the looks of it, they also don’t have any sort of annoying ‘activation’ functionality, which is a nice bonus.