Comments on: Money Tip: Write a Complaint Letter http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/ Helping you invest and prosper Sun, 12 Feb 2012 00:54:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: DJ Marr http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-265563 DJ Marr Tue, 21 Sep 2010 02:54:04 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-265563 I have a recent situation where I purchased a GE WASHING MACHINE DRYER COMBO, Model GBVH5300KOWW, which had been recalled due to faulty wiring, and was considered an extreme fire hazard. I also had some problems with the dryer, when run for a longer period of time(for a sleeping bag) would start to smell of rubber or something burning. After I went to the store, Port Coquitlam location in BC, and complained I was put off for a period of 3 months by excuses such as the vendor needed to be notified and authorized for delivery charges, etc. A refund was initially authorized but after so many months after I went into the store 5 times, a dept manager said to me " you can get it rewired and the dryer is still under warranty " and refused my return. I have since written the store manager and the above addresses and received no answer. I am extremely angry about this as I do not want to accept a refurbished appliance which is defective and a fire hazard. The company in Canada has made no effort to notify previous buyers about this item, which have sold thousands, which is negligent of them in my view. Home Depot Canada has certainly become a money hungry sleazy operation, and tried to bully me into accepting a substandard product. Don't waste your money on this appliance and reconsider your choices, the customer service and followup after your purchase with Home Depot is nonexistent and frrustrating. I have a recent situation where I purchased a GE WASHING MACHINE DRYER COMBO, Model GBVH5300KOWW, which had been recalled due to faulty wiring, and was considered an extreme fire hazard. I also had some problems with the dryer, when run for a longer period of time(for a sleeping bag) would start to smell of rubber or something burning. After I went to the store, Port Coquitlam location in BC, and complained I was put off for a period of 3 months by excuses such as the vendor needed to be notified and authorized for delivery charges, etc. A refund was initially authorized but after so many months after I went into the store 5 times, a dept manager said to me ” you can get it rewired and the dryer is still under warranty ” and refused my return. I have since written the store manager and the above addresses and received no answer. I am extremely angry about this as I do not want to accept a refurbished appliance which is defective and a fire hazard. The company in Canada has made no effort to notify previous buyers about this item, which have sold thousands, which is negligent of them in my view. Home Depot Canada has certainly become a money hungry sleazy operation, and tried to bully me into accepting a substandard product. Don’t waste your money on this appliance and reconsider your choices, the customer service and followup after your purchase with Home Depot is nonexistent and frrustrating.

]]> By: aw jones http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-213062 aw jones Sat, 13 Mar 2010 19:46:36 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-213062 I WAS JUST INFORMED THAT WAL-MART WILL BE CHARGING FOR BAGS .IN THE NEAR FUTURE: 1/ I JUST STOPPED SHOPPING AT ANOTHER STORE JUST FOR THAT REASON.(THRIFTYS,200.00 + A WEEK)HERE ON THE ISLAND (CAN. SUPER STORE I NEVER SHOP THERE FOR THAT REASON) 2/ THE BAGS ARE MADE FROM RECYCLED MATERIAL(GOOD) I US THEM FOR ...ALL... MY GARBAGE 3/ BECAUSE THERE RECYCLED ,THEY DECOMPOSE BETTER IN THE LANDFILLS.(GOOD ALSO) 4/LETS SEE,, YOU MAKE MONEY SELLING TOTE BAGS (WITH YOUR LOGO ON IT) FREE ADVERTISING, AND NOW YOUR GOING TO CHARGE FOR EVERY BAG WHEN SOMEONE HAS NO TOTE BAG. LETS SEE SAVINGS A FEW THOUSAND A MO. TIMES ALL THE STORES ACROSS CA. 5/ QUITE A BIG INCREASE IN SALE (INCREASE GOING TO GO UP UP UP.) 6/ NOW I'LL HAVE TO BY PLASTIC BAGS, THAT TAKE LONGER TO DECOMPOSE IN THE LANDFILL AND MORE MONEY FOR YOU. I THINK NOT ,I'LL JUST SHOP ELSE WHERE WHEN THAT HAPPENS. THANK YOU AW JONES I WAS JUST INFORMED THAT WAL-MART WILL BE CHARGING FOR BAGS .IN THE NEAR FUTURE:
1/ I JUST STOPPED SHOPPING AT ANOTHER STORE JUST FOR THAT REASON.(THRIFTYS,200.00 + A WEEK)HERE ON THE ISLAND (CAN. SUPER STORE I NEVER SHOP THERE FOR THAT REASON)
2/ THE BAGS ARE MADE FROM RECYCLED MATERIAL(GOOD) I US THEM FOR …ALL… MY GARBAGE
3/ BECAUSE THERE RECYCLED ,THEY DECOMPOSE BETTER IN THE LANDFILLS.(GOOD ALSO)
4/LETS SEE,, YOU MAKE MONEY SELLING TOTE BAGS (WITH YOUR LOGO ON IT) FREE ADVERTISING, AND NOW YOUR GOING TO CHARGE FOR EVERY BAG WHEN SOMEONE HAS NO TOTE BAG. LETS SEE SAVINGS A FEW THOUSAND A MO. TIMES ALL THE STORES ACROSS CA.
5/ QUITE A BIG INCREASE IN SALE (INCREASE GOING TO GO UP UP UP.)
6/ NOW I’LL HAVE TO BY PLASTIC BAGS, THAT TAKE LONGER TO DECOMPOSE IN THE LANDFILL AND MORE MONEY FOR YOU. I THINK NOT ,I’LL JUST SHOP ELSE WHERE WHEN THAT HAPPENS.
THANK YOU AW JONES

]]> By: Kurt Snyder http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-201436 Kurt Snyder Mon, 12 Oct 2009 14:05:29 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-201436 You did fairly well. You got your luggage and a potential $300 for having to put up with Air Canada's incompetance. My girlfriend and I were not so lucky, and it becomes clear that their so-called "Customer Service" has no great interest in satisfying customers, but rather focus on the penny-wise pound foolish practise of denying liability for mortal fear of setting expensive precidents. At the moment our trip losses due to Air Canada total $513., for which Air Canada sent a $200 voucher. Some of the highlights of this lost amount are $25 for food voucher reimbursement, which the AC desk in Halifax said would be reimbursed to us since the hotel they put us up at had no restaurant, but which AC customer relations refused to reimburse. Next would be $146 lost for the night we could not stay at the Mountain Vista in Big Bras D'or (due to the plane which eventually took us to Halifax arriving two hours late from Montreal, making it impossible to catch a flight to our final destination - Sydney, as we could not give 72 hours cancellation notice). This also resulted in $63. wasted for a lost rental car day, since AC finally got us in to Sydney a day late. AC was at their peak when we were told (several times as if to give it more credibility) - after we'd got up at 3:45am to make a 6:45 return flight, and had stood in the check in line for ten minutes - that the plane which was supposed to come in to take us to Toronto could not land in Sydney the previous night due to the local weather. This was a lie. On August 3, the Sydney skies were clear and calm. However, the weather situation in Toronto was a mess. So by claiming local weather in Sydney which was the problem, they attempted to vest themselves of liabilty for the delay - and scheduled a make-up flight for nine hours later. Nine hours to wait at the Sydney airport, tired, and with both of us having to be back at work the next day (which again, thanks to AC, did not happen)...great fun. We also got to waste two hours sitting on the plane after landing in Toronto (waiting to be cleared to approach the aiport and disembark) due to the AC backup in Toronto. This made it impossible to catch a flight home that day, resulted in wasting an expensive night in Toronto, economic highlight being the $180. room charge. Being American, we also discovered that the cell phone calls to contact our accomodations, rental car agency, etc. know how our plans were being screwed up carried a "roaming charge" of $71. Documenting this and submitting the letter to AC "Customer Relations" resulted in a letter back saying how sorry they were that we were inconvenienced, but due to "clause 9 of the conditions of contract", AC isn't really responsible for anything, and as a result, won't reimburse anything...but as a "gesture of goodwill" are putting forth $200 for future travel credits. $200. future travel credits for an airline whose incompetance and dishonesty cost us $513 on our last trip. Gee, putting that to use - and hoping AC doesn't waste more of my time and money - is really tempting. You did fairly well. You got your luggage and a potential $300 for having to put up with Air Canada’s incompetance. My girlfriend and I were not so lucky, and it becomes clear that their so-called “Customer Service” has no great interest in satisfying customers, but rather focus on the penny-wise pound foolish practise of denying liability for mortal fear of setting expensive precidents.
At the moment our trip losses due to Air Canada total $513., for which Air Canada sent a $200 voucher. Some of the highlights of this lost amount are $25 for food voucher reimbursement, which the AC desk in Halifax said would be reimbursed to us since the hotel they put us up at had no restaurant, but which AC customer relations refused to reimburse. Next would be $146 lost for the night we could not stay at the Mountain Vista in Big Bras D’or (due to the plane which eventually took us to Halifax arriving two hours late from Montreal, making it impossible to catch a flight to our final destination – Sydney, as we could not give 72 hours cancellation notice). This also resulted in $63. wasted for a lost rental car day, since AC finally got us in to Sydney a day late. AC was at their peak when we were told (several times as if to give it more credibility) – after we’d got up at 3:45am to make a 6:45 return flight, and had stood in the check in line for ten minutes – that the plane which was supposed to come in to take us to Toronto could not land in Sydney the previous night due to the local weather. This was a lie. On August 3, the Sydney skies were clear and calm. However, the weather situation in Toronto was a mess. So by claiming local weather in Sydney which was the problem, they attempted to vest themselves of liabilty for the delay – and scheduled a make-up flight for nine hours later. Nine hours to wait at the Sydney airport, tired, and with both of us having to be back at work the next day (which again, thanks to AC, did not happen)…great fun. We also got to waste two hours sitting on the plane after landing in Toronto (waiting to be cleared to approach the aiport and disembark) due to the AC backup in Toronto. This made it impossible to catch a flight home that day, resulted in wasting an expensive night in Toronto, economic highlight being the $180. room charge. Being American, we also discovered that the cell phone calls to contact our accomodations, rental car agency, etc. know how our plans were being screwed up carried a “roaming charge” of $71.
Documenting this and submitting the letter to AC “Customer Relations” resulted in a letter back saying how sorry they were that we were inconvenienced, but due to “clause 9 of the conditions of contract”, AC isn’t really responsible for anything, and as a result, won’t reimburse anything…but as a “gesture of goodwill” are putting forth $200 for future travel credits. $200. future travel credits for an airline whose incompetance and dishonesty cost us $513 on our last trip. Gee, putting that to use – and hoping AC doesn’t waste more of my time and money – is really tempting.

]]> By: DORIS CLARKE http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-173641 DORIS CLARKE Mon, 15 Dec 2008 19:04:05 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-173641 How does someone who likes to write letters, including letters of complaint, get a job doing just that? How does someone who likes to write letters, including letters of complaint, get a job doing just that?

]]> By: Mario http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-160450 Mario Mon, 13 Oct 2008 04:58:52 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-160450 My former boss and I actually published a book on how to write a good complaint letter. Feel free to check our site where you can download a free chapter. http://complainforfunandprofit.com Here are the top three mistakes that people make when writing a complaint letter. Mistake #1: Angry letters don’t work. Nobody likes to deal with someone “screaming” at them… even in print. Mistake #2: The writer doesn’t clearly state the problem, or how they want to be compensated for their troubles. Mistake #3: The letter fails to make a “human connection;” the best complaint letters express disappointment… they’re personal. My former boss and I actually published a book on how to write a good complaint letter. Feel free to check our site where you can download a free chapter.

http://complainforfunandprofit.com

Here are the top three mistakes that people make when writing a complaint letter.

Mistake #1: Angry letters don’t work. Nobody likes to deal with someone “screaming” at them… even in print.

Mistake #2: The writer doesn’t clearly state the problem, or how they want to be compensated for their troubles.

Mistake #3: The letter fails to make a “human connection;” the best complaint letters express disappointment… they’re personal.

]]> By: John james http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-160105 John james Sat, 11 Oct 2008 00:34:05 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-160105 I went in to the new homedepot in Pickering i didn't like the way the people set up for the grandopening. the signs looked crooked and very sloppy set up. i was very disapointed with the whole look of the store appearance i won't be going back there again I went in to the new homedepot in Pickering i didn’t like the way the people set up for the grandopening. the signs looked crooked and very sloppy set up. i was very disapointed with the whole look of the store appearance i won’t be going back there again

]]> By: Peter http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-159518 Peter Tue, 07 Oct 2008 14:08:20 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-159518 I always found the customer services of Home Depot are poor that is quite a different from TV ad. You may get a frienly advice if you have a question as TV ad, but reality is totally different. I've a few bad experience from the store on Hwy7/Warden and Hwy7/Yonge about their poor customer service associates. They don't accept customer response by email on Home Depot Canada website. I always found the customer services of Home Depot are poor that is quite a different from TV ad. You may get a frienly advice if you have a question as TV ad, but reality is totally different. I’ve a few bad experience from the store on Hwy7/Warden and Hwy7/Yonge about their poor customer service associates. They don’t accept customer response by email on Home Depot Canada website.

]]> By: kin chan http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-157437 kin chan Wed, 24 Sep 2008 16:23:08 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-157437 I too like all of you got messed up big time by Home Depot. It's getting cold here in Canada now and i still do not have carpet on my concrete floor with carpet nails all over and it has been over 2 months already.. just makes me wonder how they get away with it!!! Corporate rules?? I too like all of you got messed up big time by Home Depot. It’s getting cold here in Canada now and i still do not have carpet on my concrete floor with carpet nails all over and it has been over 2 months already.. just makes me wonder how they get away with it!!! Corporate rules??

]]> By: Marilyn Clare http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-132407 Marilyn Clare Thu, 08 May 2008 17:48:39 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-132407 I too am a victim of Home Depot in the amount of $26,000.00 for kitchen and bathroom renos, and replacement flooring for dining room and living room. This started back in Sept 07, and the job has been one big mess up with measurement errors, installation of ceramic flooring with the wrong design, lying about sealing the grout, and botched workmanship. Never ever use Home Depot for anything! I am absolutely disgusted with this company. I am trying to find the correct address for the home office to write a compliant, and I am also writing to onyourside@thestar.ca which printed an article of similar circumstances of other unsuspecting consumers. I too am a victim of Home Depot in the amount of $26,000.00 for kitchen and bathroom renos, and replacement flooring for dining room and living room. This started back in Sept 07, and the job has been one big mess up with measurement errors, installation of ceramic flooring with the wrong design, lying about sealing the grout, and botched workmanship. Never ever use Home Depot for anything! I am absolutely disgusted with this company. I am trying to find the correct address for the home office to write a compliant, and I am also writing to onyourside@thestar.ca
which printed an article of similar circumstances of other unsuspecting consumers.

]]> By: Lee-Ann http://www.canadiancapitalist.com/money-tip-write-a-complaint-letter/#comment-131926 Lee-Ann Tue, 06 May 2008 00:15:29 +0000 http://www.canadiancapitalist.com/2007/02/26/money-tip-write-a-complaint-letter#comment-131926 I've been trying to get my mismatched, misinstalled, incorrect windows fixed or refunded since the day after they were installed over two years ago. Despite the fact that Home Depot has never disputed that they were wrong, even sending out representatives last summer (July, 2007) to, once again, establish the fact that they're wrong. I've gotten nothing but the runaround, lies (claiming the windows are waiting to be installed; setting fake installation appointments) or non-responsiveness from the store, the contractor and now the "Customer Resolutions Specialist" at head office in Atlanta, Georgia. Despite her letter of apology, my many calls go unreturned. Here's her number, fellow Home Depot victims ... tell her you got it from Lee-Ann in Ajax ... let them know the word's getting out! Amy Robinson Resolution Specialist in Customer Care - Canadian Division 1-800-654-0688 ext 82690 I’ve been trying to get my mismatched, misinstalled, incorrect windows fixed or refunded since the day after they were installed over two years ago. Despite the fact that Home Depot has never disputed that they were wrong, even sending out representatives last summer (July, 2007) to, once again, establish the fact that they’re wrong. I’ve gotten nothing but the runaround, lies (claiming the windows are waiting to be installed; setting fake installation appointments) or non-responsiveness from the store, the contractor and now the “Customer Resolutions Specialist” at head office in Atlanta, Georgia. Despite her letter of apology, my many calls go unreturned.

Here’s her number, fellow Home Depot victims … tell her you got it from Lee-Ann in Ajax … let them know the word’s getting out!

Amy Robinson
Resolution Specialist in Customer Care – Canadian Division
1-800-654-0688 ext 82690

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