If I can offer any tip, STAY AWAY FROM QUESTRADE!

I have an RRSP, RESP and TFSA with them, so you could say I’m experienced.

Here is a screenshot of my balances:

http://imgur.com/MwgVs

Math much? It’s only financials right? Not important to bug fix this I guess.

This happens every time I deposit. It’s always off for a few days.

I work as a software developer and seeing this kind of stuff scares me. 2+2=5 tells me that the basic code is flawed. If more complex operations are working with this data, I can only imagine the nightmare going on behind the scenes.

There are lots of little bugs like this in their user interface.

I’ve had transfers say they went through, complete with Order #’s but no balance show up. I had to contact a bunch of people. 2 weeks later.

My grant for my RESP took 6 months to get after I deposited the $2500. More fun calling; asking.

No wonder their customer service is terrrible. They must be getting calls non-stop.

I will be slowly gettting out Questrade and going somewhere else.

Don’t take a chance with your hard earned money on a company that doesn’t care about their core systems. Stay out and stay away!

We separated dual accounts to remain compliant with current industry regulations. While I understand it is no longer as convenient, security and privacy issues took precedence. We advised all clients affected by this change by email. If you did not receive the email, could you double-check your email filters to ensure it didn’t go into your spam? Please let me know.

We are working to resolve the “Data not available” that you mentioned. Rest assured you can view your account balances anytime in your trading platforms, along with the monthly eStatements.

I will have a supervisor from our client services team follow up with you about setting up a link to your bank. Please contact me at mrust@questrade.com with your contact information so I can forward it to the appropriate Questrade staff member.

Best,
Maggie Rust
Social media communications specialist
Questrade Inc.

Something similar happened to me earlier this year, but I did not put up with their BS. for long, I went there, and I was ready to call police…. ,

If interested – you can read my post from :
March 2, 2011 at 9:46 am

It is too complicated to explain here in detail, but following is a synopsis of my many chats and phone calls:

First, I have been trying since Dec 1, 2011 to get my US$ and CDN$ bank accounts linked to my various Questrade accounts (Margin, RIFs, TFSAs) so that I can withdraw some of my money. They have had ALL required documents for over a year now and I cannot even begin to tell you what I had to go through with them to get them to accept my bank documents originally. When I went to withdraw some more money this month, they decided my TD bank documents were no longer acceptable and disconnected my bank accounts from Questrade and cancelled my withdrawal requests. This problem, as of Dec 22, is STILL not resolved. When I finally did get them to add my bank info to one account, they got the account number wrong.

Second, today my wife’s TFSA and RIF account info disappeared from my Questrade page. Upon phoning them, they forced my wife and I to split up our supposedly joint accounts and for me to create a new user login and 14 digit password to get my accounts back so I could see them again, and forced my wife to open her own separate account, even though for the last two years we have been shown as fully joint with equal trading rights. So, after two full hours on the help desk phone, I have her accounts set up separately but all her data and stock holdings are shown as “Data Not Available”. The support desk is looking into it, and, judging from past experience, I will not hear from them for another 4 days or more and then it still will not be corrected.

Both these matters are quite serious as I am required by the CRA to withdraw my annual amount from my RRIF and my wife’s RRIF before the end of the year but I cannot get the bank links established and can no longer even see my wife’s account holdings.

Folks, PLEASE STAY AWAY FROM THIS NIGHTMARE CALLED QUESTRADE. I am getting close to the point of going into their offices with a Police escort and filing formal charges. I have huge fears that the rest of my accounts will similarly vanish and I will have no proof of anything and I will lose all my investments.

However, sounds to me like this is a non-issue. If after the first phone call you had just taken the agent at his word and relaxed, the issue would have been dealt with and the interest returned. It might have taken longer, maybe not as long, who knows. But they fixed it, just like they said they would.

The functionality is great and it takes very little to qualify for the lower $9.99 trade fee. You don’t have to have a huge account – just 9 trades in a QUARTER. I qualified in the first three weeks with them, then I called them up and they lowered the rate right away.

The platform is good, and you can set up “conditional” trades (eg. When SPY hits $120, then buy 100 shs of WMT). One feature I like is the “one triggers two” order. eg Buy 100 shs of TD @ $100 triggering two orders to sit in a wait state. Order 1: Sell 100 shs of TD at my target ( $110) OR at my stop loss ($95). Out of the two orders in the wait state, as soon as one is executed the remaining one is cancelled automatically by the system.

You have to fund the account in US dollars and then you can trade anything on the US markets (and this includes many of the Major Canadian Stocks too)

I’ve been with them about 5 months now and I like them.

Glad to get away from Canadian Banks’ games.